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Manage Global Alerts

Overview

A global alert applies the same alert configuration to multiple groups at once. When an alert condition occurs, Ops Manager sends notification only to the affected group. Ops Manager sends notification at regular intervals until the alert resolves or gets canceled.

If you acknowledge a global alert, Ops Manager sends no further notifications to the alert’s distribution list until the acknowledgement period has passed or until the alert resolves. If the alert condition ends during the acknowledgment period, Ops Manager sends a notification of the resolution.

To access global alerts you must have the Global Monitoring Admin role or Global Owner role.

View Global Alerts

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Select the Alerts tab and then select Open Alerts under Global Alerts.

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Select one or more filters above the list and click Filter.

To filter by: Do this:
Acknowledgement Select the appropriate option in the All States drop-down list.
Group Type the group’s name in the Groups box.
Group Tags

Type the tag’s name in the Tags box.

Users with the Global Owner role can assign tags to groups.

Alert type (open alerts only) Type the alert type in the Types box. The box autocompletes an alert type only if there is an open alert of that type.
Date Select the dates in the From and To fields.
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Acknowledge or unacknowledge an alert.

To acknowlege an alert, click Acknowledge on the line for the alert, select the time period for the acknowledgement, and click Acknowledge. Ops Manager sends no further notifications for the selected period.

To “undo” an acknowledgment and again receive notifications if the alert condition still applies, click Unacknowledge on the line for the alert and click Confirm.

Configure a Global Alert

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Select the Alerts tab, then the Global Alert Settings page.

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Click the Add Alert button.

Ops Manager displays the alert configuration options.

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Select the groups to which to apply the alert.

If you specify tags the alert applies only to the groups that have those tags. Users with the Global Owner role can assign tags to groups.

You can type the first few letters of a tag or group to locate it in the drop-down list.

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Select the condition that triggers the alert.

In the Alert if section, select the target component and the condition. For explanations of alert conditions, see Alert Conditions.

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Apply the alert only to specific targets. (Optional)

If the options in the For section are available, you can optionally filter the alert to apply only to a subset of the targets.

The matches field can use regular expressions.

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Select the alert recipients and delivery methods.

In the Send to section, click Add to add notifications or recipients. To help eliminate false positives, set the time to elapse before the condition triggers the alert.

To test a notification, click the test link that appears after you configure the notification.

Notification Option Description
Group (group or global alerts only) Sends the alert by email or SMS to the group. If you select SMS, Ops Manager sends the text message to the number configured on each user’s Account page. To send only to specific roles, deselect All Roles and select the desired roles.
Ops Manager User Sends the alert by email or SMS to a specified Ops Manager user. If you select SMS, Ops Manager sends the text message to the number configured on the user’s Account page.
SNMP Host Specify the hostname that will receive the v2c trap on standard port 162. The MIB file for SNMP is available for download here.
Email Sends the alert to a specified email address.
SMS

Sends the alert to a specified mobile number.

Available only if Ops Manager is configured for Twilio integration.

HipChat Sends the alert to a HipChat room message stream. Enter the HipChat room name and API token.
Slack Sends the alert to a Slack channel. Enter the channel name and either an API token or a Bot token. To create an API token, see the https://api.slack.com/web page in your Slack account. For information on Bot users in Slack, see https://api.slack.com/bot-users.
Flowdock

Sends the alert to a Flowdock account. Enter the following:

  • Org Name: The Flowdock organization name in lower-case letters. This is the name that appears after www.flowdock.com/app/ in the URL string.
  • Flow Name: The flow name in lower-case letters. The flow name appears after the org name in the URL string: www.flowdock.com/app/orgname/flowname.
  • User API Token: Your Flowdock “personal API token” found on the https://www.flowdock.com/account/tokens page of your Flowdock account.
PagerDuty

Sends the alert to a PagerDuty account. Enter only the PagerDuty service key. Define escalation rules and alert assignments directly in PagerDuty.

This option is available only for alerts that require acknowledgement. Informational alerts, such as the alert that a replica set has elected a new primary, cannot use this notification method.

Users can acknowledge PagerDuty alerts only from the PagerDuty dashboard.

Webhook (group alerts only) Sends an HTTP POST request to an endpoint for programmatic processing. The request body contains a JSON document that uses the same format as the Public API’s Alerts resource. This option is available only if you have configured Webhook settings on the Group Settings page.
Administrators (global or system alerts only) Sends the alert to the email address specified in the Admin Email Address field in the Ops Manager configuration options.
Global Alerts Summary Email (global alerts only) Sends a summary email of all global alerts to the specified email address.
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Click Save.