Manage Alerts¶

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Overview
Manage Alerts

Overview¶

You can manage alerts from the Activity tab.

When a condition triggers an alert, users receive the alert at regular intervals until the alert is resolved or canceled. Users can mark the alert as acknowledged for a period of time but will again receive notifications when the acknowledgment period ends if the alert condition still exists.

Alerts end when the alert is resolved or canceled. An alert is resolved, also called “closed,” when the condition that triggered the alert has been corrected. Ops Manager sends users a notification at the time the alert is resolved.

An alert is canceled if the alert configuration that triggered the alert is deleted or disabled, or if the target of the alert is removed from the system. For example, if you have an open alert for “Host Down” and you delete that host from Ops Manager, then the alert is canceled. When an alert is canceled, Ops Manager does not send a notification and does not record an entry in the activity feed.

Manage Alerts¶

View Open Alerts¶

To view open alerts, click the Activity tab and then select All Activity. The All Activity page displays a feed of all events tracked by Ops Manager. If you have open alerts, the page displays them above the feed.

Filter Activity Feed¶

You can filter the event feed by date.

1

Select the Activity tab and then select All Activity.¶

2

Click the gear icon and specify a date range.¶

Download Activity Feed¶

You can download the event feed as a CSV file (comma-separated values).

1

Select the Activity tab and then select All Activity.¶

2

Click the gear icon and select Download as CSV File.¶

You can download all events or choose to filter the feed before downloading. Ops Manager limits the number of events returned to 10,000.

Acknowledge an Open Alert¶

1

Select the Activity tab.¶

The All Activity page appears.

2

On the line item for the alert, click Acknowledge.¶

3

Select the time period for which to acknowledge the alert.¶

Ops Manager will send no further alert messages for the period of time you select.

4

Click Acknowledge.¶

After you acknowledge the alert, Ops Manager sends no further notifications to the alert’s distribution list until the acknowledgement period has passed or until the alert is resolved. The distribution list receives no notification of the acknowledgment.

If the alert condition ends during the acknowledgment period, Ops Manager sends a notification of the resolution. For example, if you acknowledge a host-down alert and the host comes back up during the acknowledgement period, Ops Manager sends you a notification that the host is up.

If you configure an alert with PagerDuty, a third-party incident management service, you can only acknowledge the alert on your PagerDuty dashboard.

Unacknowledge an Acknowledged Alert¶

1

Select the Activity tab.¶

The All Activity page appears.

2

On the line item for the alert, click Unacknowledge.¶

3

Click Confirm.¶

If the alert condition continues to exist, Ops Manager will resend alerts.

View Closed Alerts¶

To view closed alerts, click the Activity tab and then select Closed Alerts. The Closed Alerts page displays alerts that users have closed explicitly or where the metric has dropped below the threshold of the alert.

← Manage Alert Configuration Alert Conditions →