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Frequently Asked Questions About On-Prem MongoDB Management Service

User and Group Management

How do I reset my password?

You can reset your password using the password reset form.

How do I change my password?

You can change your password by resetting your password.

What are the password requirements?

Passwords must be at least 8 characters long and contain at least one letter, one digit, and one special character.

Passwords for the MongoDB Jira instance and MMS are the same, although the length and character requirements are different for Jira and MMS.

How do I add a user to my company/group?

If the user already has a MongoDB Jira or MMS account, you can add their username to your group on the admin page.

If the user does not have a Jira account then they can create a new account. After they have created an account, you can add their username to the company/group on the admin page.

How do I remove my company/group?

Although it’s not possible to delete a group, you can remove a group by removing all users from the group, and then remove your own account from the group. The group will then be orphaned. It will remain for auditing purposes, but be otherwise inaccessible.

Alerts

What is “Exposed DB Host Check,” and why did MMS send me an “MMS Found Exposed Databases!!!” Email?

If enabled on the settings page, the On Prem MMS Monitoring application servers will attempt to connect to your MongoDB instances to help ensure that your firewall is properly configured. This is a weak security validation that should not replace other auditing or intrusion detection system procedures.

This test runs once per day and attempts to connect using both the IP address and the non-canonical host identifier that you see in the Name field of the Hosts page.

How do I modify my alert settings?

You can enable, disable, or modify alerts on the settings tab of Alerts page.

About On-Prem MongoDB Management Service

What open source projects does MMS use?